Privacy Policy

Last Updated: 2025/01/08

This Privacy Policy describes how Muwei Trading Co., Ltd. (“we,” “us,” or “our”), operating the website  (“Flower Gardens” or the “Site”), collects, uses, discloses, and protects your personal information. This policy applies to all visitors, users, and others who access or use our Site and services.

By using our Site, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not use the Site.

1. Information We Collect

We collect several types of information to provide and improve our services to you.

A. Personal Information You Provide Directly:
This is information that identifies you as an individual. You may provide it to us voluntarily when you:

     

      • Create an Account: Name, email address, username, password, and possibly a shipping/billing address.

      • Contact Us: When you use our contact form , live chat, or email us, you provide your name, email address, and the content of your message.

      • Place an Order: Name, billing/shipping address, payment information (processed by our secure third-party payment processors), phone number, and email.

      • Participate in Promotions: Information required to enter a contest, giveaway, or promotional activity we may run.

      • Submit User-Generated Content: Any text, images, reviews, or other content you post publicly on the Site or transmit through our systems.

    B. Information Collected Automatically:
    When you visit our Site, we may automatically collect certain information about your device and browsing actions. This may include:

       

        • Log and Usage Data: Your IP address, browser type, operating system, referring/exit pages, the pages you viewed, time spent on pages, links clicked, and other diagnostic data.

        • Device Information: Information about your device, including hardware model, operating system and version, unique device identifiers, and mobile network information.

        • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track activity on our Site, remember your preferences, and understand how you interact with our content. For more detailed information, please see our Cookie Policy (Link) section below.

      2. How We Use Your Information

      We use the information we collect for various business purposes, including:

         

          • To Provide and Maintain the Site: To operate, maintain, and secure our Site and services.

          • To Process Transactions: To process and fulfill your orders, send order confirmations, and manage payments.

          • To Manage Your Account: To create and manage your user account, authenticate you, and provide customer support.

          • To Communicate with You: To respond to your inquiries, send you technical notices, updates, security alerts, and administrative messages. With your consent where required by law, we may send you promotional communications about products, services, offers, and events.

          • To Run Promotions: To administer contests, giveaways, and promotional activities you choose to enter.

          • For Site Improvement: To analyze trends, usage, and activities in connection with our Site to understand how our services are used, diagnose problems, and improve functionality.

          • For Security: To detect, prevent, and address technical issues, fraud, or potentially prohibited/illegal activities.

          • For Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

        3. Legal Basis for Processing (For EEA/UK Users)

        If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal information under the following legal bases:

           

            • Performance of a Contract: To fulfill our obligations to you under our Terms and Conditions, such as processing your order.

            • Legitimate Interests: For our legitimate business interests, such as site security, analytics, direct marketing (where permitted), and fraud prevention, provided these interests are not overridden by your data protection rights.

            • Consent: Where we rely on your consent to process your personal information (e.g., for sending certain marketing emails), you can withdraw your consent at any time.

            • Legal Obligation: To comply with our legal obligations.

          4. Sharing and Disclosure of Your Information

          We do not sell your personal information. We may share your information in the following limited circumstances:

             

              • Service Providers: We employ trusted third-party companies and individuals (“Service Providers”) to facilitate our Site, perform Site-related services (e.g., payment processing, data analysis, email delivery, hosting), or assist us in analyzing how our Site is used. These providers have access to your personal information only to perform these tasks on our behalf and are contractually obligated not to disclose or use it for any other purpose.

              • Business Transfers: If we are involved in a merger, acquisition, asset sale, or bankruptcy, your personal information may be transferred as a business asset.

              • For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

              • To Protect Rights: We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation.

            5. Data Retention

            We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required to comply with our legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

            6. Your Data Protection Rights

            Depending on your location (such as if you are in the EEA, UK, California, or other jurisdictions with specific privacy laws), you may have certain rights regarding your personal information. These may include:

               

                • Right of Access: To request copies of your personal data.

                • Right to Rectification: To request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

                • Right to Erasure (“Right to be Forgotten”): To request that we erase your personal data, under certain conditions.

                • Right to Restrict Processing: To request that we restrict the processing of your personal data, under certain conditions.

                • Right to Data Portability: To request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

                • Right to Object: To object to our processing of your personal data, under certain conditions, including for direct marketing purposes.

                • Right to Opt-Out of Sale/Sharing: (For California residents, as applicable under the CCPA/CPRA).

                • Right to Withdraw Consent: Where we rely on consent, you can withdraw it at any time.

              To exercise any of these rights, please contact us using the details in the “Contact Us” section below. We may ask you to verify your identity before responding to such requests.

              7. Cookies and Tracking Technologies

              We use cookies and similar tracking technologies to track activity on our Site. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Site. For more information, please visit our Cookie Policy page (Link) or review the cookie settings in your browser.

              8. International Data Transfers

              Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. We are based in China and our servers and service providers may be located in other countries. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer will take place to an organization or country without adequate controls in place.

              9. Data Security

              The security of your data is important to us. We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

              10. Children’s Privacy

              Our Site is not intended for individuals under the age of 16 (“Children”). We do not knowingly collect personally identifiable information from Children. If you are a parent or guardian and you are aware that your Child has provided us with personal data, please contact us. If we become aware that we have collected personal data from Children without verification of parental consent, we take steps to remove that information from our servers.

              11. Links to Other Sites

              Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

              12. Changes to This Privacy Policy

              We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes. Changes are effective when they are posted on this page.

              13. Contact Us

              If you have any questions about this Privacy Policy, your data rights, or our privacy practices, please contact us at:

              Muwei Trading Co., Ltd.
              Room A1505, Yee Tai Building
              Kowloon, Hong Kong
              China

              Email: sale@flower-gardens.com
              Contact Form: https://flower-gardens.com/contact-us/ 

              Shopping Cart
              Scroll to Top